Questions and Answers
Do I need to make an appointment and how do I make an appointment?
Appointments are recommended, but we still accept walk-in patients at most of our patient care centres. Our Westgrove location is by appointment only. Appointments may reduce your wait time. You can make an appointment on-line via our appointment booking system. Or you can call our customer care centre to make an appointment by telephone at (780) 702-4486 or 1-877-702-4486. There are a few tests where you cannot make an appointment on-line and you should talk to one of our customer care representatives; these tests are listed on the front page of the appointment booking system.
What do I need to bring with me when I visit the laboratory?
Please bring your laboratory requisition (completed by your healthcare provider) and 2 pieces of government identification (such as your provincial healthcare card and your driver's license) — one with a picture, if possible. For more information about identification when asking for healthcare services, please see our poster and the AHS safer together brochure.
Can I get a laboratory test without a requisition?
No, we cannot collect a specimen unless you give us a requisition completed by your healthcare provider.
Why am I asked to verify personal information when I visit the laboratory?
Gathering the correct information from you helps ensure accurate and complete reporting of your results. Please bring your personal health care card and another piece of government issued identification when visiting the laboratory. You will also be asked to spell your first and last name and say your date of birth. Please see the AHS safer together brochure for more information.
How is my confidentiality guaranteed?
DynaLIFE takes your confidentiality very seriously. Learn more about our privacy commitment.