Connect Care Wave 6
Calgary & South Zone Resources

Connect Care is a new health information management system that is set to modernize how medical data is managed for patients and healthcare providers across the province.

Starting May 6th, 2023, Connect Care launch 6 will occur in Calgary and parts of the south health regions.

Are you a Community Ordering Provider in Calgary or the South Zone? The following information and quick links have been specifically designed to support you during Connect Care Launch 6.

General AHS Connect Care Information

AHS Solution Centre

Contact the Solution Centre for any Connect Care ID issues or if you have been incorrectly identified as the patient’s Primary Care Provider (PCP).

1-877-311-4300 

• Select option 1 for clinical applications, then select option 1 for Connect Care.

• Have your location, contact information & Prac ID available when you call.

Connect Care ID Lookup Tool

IMPORTANT | AHS FACT SHEET : Community Providers and Connect Care Provider Submitter IDS

Delivery of Results to Community-based Providers from Connect Care

New Add-On Test Process Change for Community Providers in Calgary and South Zone

As of May 6, 2023, DynaLIFE is now accepting add-on test requests through multiple channels from Calgary and South Zone community ordering providers. These include the new In Basket method (preferred), as well as the traditional options of sending a fax 403-770-3745 or calling 1-800-661-9876 and pressing #2 for Calgary & South Zone providers. Although this information was previously shared in a bulletin prior to Launch 6, we would like to emphasize its importance and minimize any uncertainty.

For community providers who are faxing their add-on test requests, please use the Lab Add-on/Order Modification requisition form, which can be found on the AHS Forms & Requisition page under Provincial Documents (All Zones). For community ordering providers NOT on Connect Care we encourage you to also utilize faxed requests as the preferred method to streamline the process.

Relevant Connect Care Lab Bulletins:

DynaLIFE Physician Support:

1-800-661-9876 

• Calgary & South Zone Inquries menu option #2.

• Support with result inquiries, changes to test orders, other general inquires.

DynaLIFE Connect Care Support

FACT SHEET : DynaLIFE Connect Care IDs | Calgary Zone

FACT SHEET : DynaLIFE Connect Care IDs | South Zone

Current requisitions for DynaLIFE can be found on our Requisitions Webpage

** All current DynaLIFE requisitions support Connect Care ID's